What people are saying about us

I would like to take this time to highly commend your expert and professional staff in all aspects of my furnace and AC replacement. Tony did a great job of going through the products and the process, recommending to me the right system for my home. He helped me feel comfortable with the decision to go "high efficiency" and see the value in the tax credits and rebates. The installer team was excellent, very skilled and knowledgeable, courteous and polite. They took the time to explain the steps being taken, and to answer all questions I had. What a great experience dealing with your company in a time of high stress on me and for my family. Thank you.

- Steve Ehret

Just wanted to drop a note to tell you how pleased we are with the heating and cooling system your team installed for us over a year ago. We now can document several significant positive changes since the installation.

Immediate cooling in the summer months - much faster!
Much better heating throughout the house in the winter.
Reduction in monthly energy bills.

You did a great job with fitting us with the right products for our home. Thank you!

- Neal and Jan Geerdes

Our air conditioner died during a week of 90 degree weather! I called about it and someone came out to check and it needed to be replaced. They came out the same day to replace it. Awesome service!

- Wayne Kosbab

Burnsville Heating and Air Conditioning has been great! Courteous service as well as fast. They really worked with us to meet our needs. We would definitely hire them again and we'll refer them to anyone we know!

- Christopher Medower

On time. Good response. Clean.

- Jeff Johnson

The installers arrived early (after calling to get an okay) and completed the entire job within a very reasonable period. Workmanship was excellent and the work area was spotless when they left.

- Fred Berkebile

Very nice young men. Very knowledgeable. Very neat.

- Roger Myren

I just want to take a moment to tell you how pleased we are with the new Bryant Furnace and Air Condition. Since it was installed in April, we have had a chance to experience both already this year. The 355 model is a very quiet and efficient model. I especially like the Zone System that you set up to separate our finished basement from the rest of the house. It was always very cold in the winter and very hot in the summer. Now the temperature is regulated independently from the rest of the home and is a very nice place enjoy a movie.

What I was especially impressed with however was the professionalism and honesty of your staff. Dave Bachert did an excellent job at reviewing our home and then laying out several options for us to consider. He was very honest and forthright with what we needed and did not try to over sell a product we did not need. Travis and Colin were equally impressive and professional during the installation. They were very cordial and respectful of our home. Initially there was a problem with how to ventilate the furnace in that it would not work as originally planned. They however were persistent and continued to look for a viable solution that was agreeable to us. As it turned out, the final solution was even better than the first.

I am very happy both with the product as well as the staff at Burnsville Heating and Air Conditioning. It is nice to see a company do so well with customer service and put such a strong emphasis on customer satisfaction. I strongly recommend Burnsville Heating and Air Conditioning.

- Ronald A. Roetzel

I am writing to express my sincere gratitude for the excellent job of selling and installing my furnace and air conditioning. I say gratitude because finding competent people, who know their business and their products, who take attention to detail and a genuine concern for customer satisfaction is a rarity these days. Your firm does them all.

We spoke briefly on the phone once, and you personally assured me of "how you do business" — and your people lived up to your claim.

I would like to personally thank Tony Jackley—after having several companies bid on my work, all I can say is "Tony does it right, period." I would also like to thank the installer Colin Quin who, in addition to being fast and efficient, had attention to detail and a concern for a quality installation.

I will certainly recommend you to my friends and family.

I don't want to forget—my gas bill immediately reflected the improved efficiency of the furnace and the gas company had to revise my "budget plan" downward to reflect the decreased usage.

- Rick Stone

As I expressed in the voicemail, we are very appreciative of the job you did as our comfort advisor. You were knowledgeable and prepared when you presented us with the options. With the type of furnace you recommended, we could tell a difference almost immediately in the uniformity of temperature between the three living levels of the house. We truly can't hear the air conditioner but can feel the comfort. Thank you!

We also appreciate the good service your company gave in the installation and the timely processing of the rebates.

Keep up the good work!

- Ann and Dave Swanson

I wanted to let you know how pleased I was with service I had recently received. I called on a weekend and the phone service person was very nice and fast to respond. Your technician, Chet, called back right away and tried to troubleshoot my problem over the phone. I apologized about him having to come out on a weekend and he was very pleasant.

I own a security alarm company and understand how difficult it may be to find quality employees. Hats off to Chet!

- Amy Lau

I just wanted to thank you and Burnsville Heating and Air Conditioning for treating us so well. It is very rare these days to have a company honor a warranty without some kind of hassle, much less going to the extent that you did and helping us out even after we had passed our warranty period.

You have made me feel like a valued customer and for that I again say thank you and you have my loyalty as a customer and in the future I will do my best to recommend your company to friends and relatives. Keep up the great work!

- Mark McCoy

This spring I called about an air conditioner. You had been to my house the previous fall and had given me a quote for an AC, so you were able to update the quote over the phone. The new quote was for a York AC, with a scroll compressor, and using the new coolant - a better unit than the one you quoted in the fall, but at the same price after $600 worth of discounts. You checked with the installation people and they were able to install the unit the same day.

This letter is simply to say "Thank you". Dealing with you and with Burnsville Heating and Air Conditioning has been a very pleasant experience. And if there ever was a summer to appreciate an energy efficient, effective air conditioner, this would be the one. Thanks.

- Ross Heitzmann

Burnsville Heating and Air Conditioning has just completed the installation of a new Lennox heating and air conditioning system in our house. We think it's very important that you know how pleased we are with the installation. They guys were courteous, neat and more importantly very capable. They stayed and got the job done in one day, not quitting at 4:30, but staying until 7:30 and finishing.

The Burnsville inspectors came out yesterday and remarked how nice the installation was. We were impressed by those comments as they must see many jobs they'd like to criticize.

- Len Lindquist