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What people are saying about us

I was very pleased with Ty. He was the nicest service person I have ever had at my house!

– June M.

Dear Stephanie, Marketing Rep for Burnsville Heating & AC- Thank you for the $25 coupon to be used on my next company bill. It was certainly a surprise, but much appreciated. I believe in recognizing employees who perform well. Again, my thanks!

– Judy C.

Alan and Kurt, On behalf of Homes by Tradition, I would like to thank you for Ralph’s efforts on the Cambridge Model HVAC system. I was told this morning that he was out to the home on Thursday, Friday, Saturday and again on Sunday to make sure the evolution system was running correctly and to its best operating potential. It is great to know that we have a contractor that cares about what they do and are there when adjustments or service is needed. You are a valued trade partner and look forward to building homes with you in the future. Thank you.

– Tom (HBT Construction Manager)

I was very impressed with the prompt service by Ty, and the parts ordering for my warranty call.

– Norman

Ralph has provided spring and fall maintenance service work in my home since Oct, 2011. He consistently does a fine job, he calls and arrives on time and he’s a pleasant and friendly man.

– Judy C.

Ty is an exceptional and informative tech. He did a fabulous job. I am so very happy with the work he did!

– Sally Z.

My wife and I are very pleased. I will definitely recommend Burnsville Heating & Air Conditioning, Travis, Troy and Don the electrician did a great job.

– Kevin & Laurie M.

From the person who took my initial call to the service technician who performed the work on my ac, your staff was courteous, positive and informative.

– Glenn H.

We had a new furnace installed on Feb 3, 2014. Travis did an excellent job. He had been here in 2008 and installed a new Vanee air exchanger. Our dryer vent is in that area and had separated both times. Travis very nicely reattached and this year did a little extra piping. We were so grateful for his extra help as we are older and it is hard to get back in some of those small areas. He did a great job on both. I think the vent will last a long time, too. We highly recommend this company and they have excellent employees.

– Perry K.

Please thank Tony and the 2 that came out and installed our new furnace yesterday(2-13-14) in Lakeville. They all were first class and gave fantastic customer service. The installers were courteous and very professional and left no mess behind. One could not ask for more. Tony was great in explaining options and was very polite and professional.

– Dick T.

Dave and team, I just wanted to drop a note and let you know how pleased Yoko and I are with the service Ralph provided us. If you remember, we put a new system in last fall and we had an issue with a harmonic sound coming from the ECM motor area. Ralph came out and figured it out and issue resolved. We appreciated Ralph’s patients and listening skills. Ralph took his time and listened to Yoko’s and my concerns and took the proper action to diagnose the problem. He spent the proper time explaining to us what he was going to be doing to fix the problem along with fixing other minor issues he found. We felt he treated us like family and took the proper care and time to fix the issue like was his own equipment. Hats off again to the Burnsville Heating team. Thanks Ralph. I also enjoyed sharing our military experience and raising teenage boy conversation.

– Larry and Yoko S.

I was just calling to let you know that I appreciated the service I got today. The tech, Jon, who was out did a wonderful job!

– Linda L.

I’ve had Burnsville Heating & Air do my annual furnace cleaning and check for 11 years. They have been attentive to small issues that prevented larger, costlier repairs later. I’ve had one after-hours emergency repair on New Years Eve four years ago, and they were very responsive (note that the nature of the emergency was such that it could not have been predicted or prevented). The tech for this year’s check was Jon K. He was thorough, polite, and professional. Highly recommended!

– Brett P.

I had Jon out and wanted to let the company know that he did a wonderful job and is a great representative of the company.

– Robert M.

I was very impressed with the service work completed by Ralph, and the quickness to get parts and finish my repair in one day.

– John L.

Tony and the whole staff at Burnsville Heating, the whole family would like to thank you for going above and beyond so that we were able to get our new A/C installed. You guys ROCK!

– Tim, Brenda, Sarah & Lisa (the pets are happy too) – Chip & Emma

Just a little note of thanks and appreciation for your help! My husband and I have been having problems with our furnace. Burnsville Htg came out to repair but could not find a problem. Our furnace went out once again over the weekend and Ralph called us back and walked my husband through to getting our furnace running again. A BIG THANK YOU to Ralph! This is exactly why we recently purchased our new A/C unit through your company and did not look elsewhere because of your great service and our trust in your company. We will be sharing this information and recommending you to our friends and neighbors. THANKS AGAIN!

– Anita P.

I was extremely pleased with your service technician Ralph and extremely pleased you could come out and service my A/C as quickly as you did. I have worked with numerous contractors in the past for other home improvement projects, and has found that you’ve been one of the best companies to work with.

– Jennifer.

I was very pleased with the professionalism, fast service and workmanship of your technician Nate. I am very pleased to be cool again!

– Patrick K.

We recently had a problem with our air conditioning unit. My husband put a call into your company and someone came out the next day! :0) Ralph Sorenson was the technician who came to our rescue! Ralph was very prompt, thorough, and professional! Very nice guy! :0) He explained what was going on and also gave helpful tips to make sure we keep the air flow in our home at its best! We will definitely do business with you again and will let our friends and family know about you if they are in need of servicing! Thanks Ralph for helping us out and making this mom of 3 feel at ease with what was going on! :0)

– Maria B.

I never did say ‘Thank You’ for the quick install of our AC unit. My wife was really surprised that you guys could schedule us so quickly to get it done. Thank you!!!

– Darren M.

I was very happy with Nate’s service and that he took his shoes off! Also very happy you could come out today. We have company coming into town and I’m very grateful to have a/c.

– Anita P.

Alan from New Brighton was so impressed with the install we did at his son’s house, that he contacted our sales staff for a furnace estimate. After the installation, he was so happy with our sales staff and installation crew that he decided to upgrade his A/C too. He said he’s never worked with such polite and professional people before.

– Alan D.

I wanted to tell you that Kurt is my new hero. Thank you for sending him to my home in Carver and fixing my clunking furnace. No clunking since he’s been here, makes for VERY restful nights. Thank you, thank you, thank you!!! Sincerely, one happy and rested girl!

– Cindy H.

Good experience. Furnace is amazingly quiet.

– Ed M.

Just wanted to thank you and your team for your services. The installers did a very thorough and neat job. I’ve been around construction all of my life and have to say that the completed labor and service was some of the best I’ve seen.

– Joe M.

I would like to complement Ralph for excellent service. My York furnace stopped working, he completed the repair, even drove to Bloomington for the part. I would have been without heat for Sat and Sunday. I very much appreciated the extra effort.

– Mike J.

I called Tony at noon and we agreed to meet at my home at 2:30 PM. We wrapped it up at maximum efficient and Travis and crew arrived at 8:00 AM the next day to install. All went perfectly. Never dreamt I would call at noon and 22 hours after, the furnace was doing its job. My brother Fred was so pleased and liked his furnace. We too, are very pleased and have changed our allegiance to Burnsville Heating & Air Conditioning.

– Bob S.

Jon was out for maintenance on my HVAC system. I was very pleased with his knowledge on the equipment as its a bit different than a normal residential HVAC unit. I will continue to request him for maintenance and service in the future.

– Kenneth J.

Today your technician Jon came and fixed our air conditioner. He did an excellent Job. In particular, he diagnosed the problem as a faulty capacitor, which is a much less expensive repair than replacing the condenser would have been. I was very impressed with his professionalism and skill. Please express my thanks to him for a job done well.

– Phil S.

I had Ralph out for emergency service on Sunday. I was very pleased with the prompt service as my utility company was a few days out for service appointments and gave an 8 hour time window. Ralph was very knowledgeable of the issues at hand and how to complete the repair.

– Jim W.

I wanted to call and complement your tech Ralph. He was absolutely fantastic!

– Nathan W.

I wanted to call and complement your technician (Kevin). He was on time, did a fantastic job and cleaned everything up when he was done. I have used your company in the past and was impressed!

– Gretchen F.

I am writing to commend two of your employees for the excellent customer service.

I have been a customer of Burnsville Heating for over 10 years and while I have always been satisfied with the service provided, my recent experience was particularly noteworthy and I wanted you to know of it.

I called last week to schedule my regular fall maintenance and spoke with Gina in Service. Not only did she recognize my voice and call me by name (which she has done since after the 1st time I spoke with her years ago), but she helped me with information on a new maintenance agreement (my 10 year plan is expiring). She is consistently helpful, knowledgeable, and always very pleasant.

Yesterday, Tom (‘young Tom’) came to do the fall maintenance. He performed all of the usual tasks plus he washed out the tubing from the Venmar, he cleaned the outside hood, and he thoroughly washed the Venmar filters. He carefully cleaned up and wiped up after his work. He welcomed my questions and provided information about the workings of equipment.

In my memory I have not ever had such thorough maintenance work done on my system and in the future I will ask for ‘young Tom’ to do the work in my home.

Congratulations on having these two fine employees. When I completed a recent survey for “Twin Cities Consumers’ Checkbook” I was happy to give Burnsville Heating & Air Conditioning a top rating and this experience further Justifies that rating.

– Linda E.

I enjoyed working with Tony very much. He was very knowledgeable and answered my questions fully. He was very easy to work with, and was extremely helpful, polite, friendly and professional.

On the day of installation, I had the pleasure of meeting Travis and Shawn, Who installed my new furnace and A/C. These two gentlemen were also extremely helpful, polite, friendly, and very professional. They were knowledgeable and also insured any questions/concerns that I had were answered immediately and to my satisfaction. They completed the entire installation in just over 2 1/2 hours, even though I was allotted approximately 1/2 day. They both went way above and beyond my expectations. I am also commending Ben, from Rob’s Electric, who was also just great to work with. Everything about my installation was done in a very neat and timely manner, from beginning to end.

I truly believe in commending people who go out of their way to give excellent customer service, especially in this day and age.

I would not hesitate one moment to recommend Burnsville Heating to anyone. You’re GREAT!

– Linda L.

I had a new furnace and air conditioner installed on 11/15/10. I wanted to let you know your installers did a great job!

– Steve S.

Yesterday I had a furnace and air conditioner installed. I want to thank you for the promptness and good work done. I want to thank the young men who did such a good job and left with everything picked up. I hesitated to have it done because I thought it would be such a mess. I have recommended your company to a couple other people already. Thank you.

– Irene M.

I have no problem recommending Burnsville Heating & Air Conditioning. You have the highest BBB rating at A+ and based on the quality job done on my furnace and air conditioner replacement, and the after the sale commitment to customer satisfaction, you deserve it. When the city of Lakeville inspectors came to sign off they told me “Burnsville Heating always gets it right.” Special thanks to Dave Bachert and also to your installation crew.

– Dan H.

I would like to take this time to highly commend your expert and professional staff in all aspects of my furnace and AC replacement. Tony did a great job of going through the products and the process, recommending to me the right system for my home. He helped me feel comfortable with the decision to go “high efficiency” and see the value in the tax credits and rebates. The installer team was excellent, very skilled and knowledgeable, courteous and polite. They took the time to explain the steps being taken, and to answer all questions I had. What a great experience dealing with your company in a time of high stress for me and my family. Thank you.

– Steve E.

Just wanted to drop a note to tell you how pleased we are with the heating and cooling system your team installed for us over a year ago. We now can document several significant positive changes since the installation.

  • Immediate cooling in the summer months – much faster!
  • Much better heating throughout the house in the winter.
  • Reduction in monthly energy bills.

You did a great job with fitting us with the right products for our home. Thank you!

– Neal and Jan G.

Tony, last night I slept like a baby, thanks to you. Margie and I always appreciate your efforts. You have done a great job for us through the years. The York “purrs like a kitten.”

– Bill R.

The install guys did a very good job. I also appreciated that the electrician explained how to do all the settings on the new thermostat.

– Kenneth B.

Our air conditioner died during a week of 90 degree weather! I called about it and someone came out to check and it needed to be replaced. They came out the same day to replace it. Awesome service!

– Wayne K.

Burnsville Heating & Air Conditioning has been great! They were courteous as well as fast. They really worked with us to meet our needs. We would definitely hire them again and we’ll refer them to anyone we know!

– Christopher M.

On time. Good response. Clean.

– Jeff J.

The installers arrived early (after calling to get an okay) and completed the entire job within a very reasonable period. Workmanship was excellent and the work area was spotless when they left.

– Fred B.

Very nice young men. Very knowledgeable. Very neat.

– Roger M.

I just want to take a moment to tell you how pleased we are with the new Bryant Furnace and Air Condition. Since it was installed in April, we have had a chance to experience both already this year. The 355 model is a very quiet and efficient model. I especially like the Zone System that you set up to separate our finished basement from the rest of the house. It was always very cold in the winter and very hot in the summer. Now the temperature is regulated independently from the rest of the home and is a very nice place enjoy a movie.

What I was especially impressed with however was the professionalism and honesty of your staff. Dave Bachert did an excellent job at reviewing our home and then laying out several options for us to consider. He was very honest and forthright with what we needed and did not try to over sell a product we did not need. Travis and Colin were equally impressive and professional during the installation. They were very cordial and respectful of our home. Initially there was a problem with how to ventilate the furnace in that it would not work as originally planned. They however were persistent and continued to look for a viable solution that was agreeable to us. As it turned out, the final solution was even better than the first.

I am very happy both with the product as well as the staff at Burnsville Heating & Air Conditioning. It is nice to see a company do so well with customer service and put such a strong emphasis on customer satisfaction. I strongly recommend Burnsville Heating and Air Conditioning.

– Ronald R.

I am writing to express my sincere gratitude for the excellent job of selling and installing my furnace and air conditioning. I say gratitude because finding competent people, who know their business and their products, who take attention to detail and a genuine concern for customer satisfaction is a rarity these days. Your firm does them all.

We spoke briefly on the phone once, and you personally assured me of “how you do business” — and your people lived up to your claim.

I would like to personally thank Tony Jackley—after having several companies bid on my work, all I can say is “Tony does it right, period.” I would also like to thank the installer Colin Quin who, in addition to being fast and efficient, had attention to detail and a concern for a quality installation.

I will certainly recommend you to my friends and family.

I don’t want to forget—my gas bill immediately reflected the improved efficiency of the furnace and the gas company had to revise my “budget plan” downward to reflect the decreased usage.

– Rick S.

As I expressed in the voicemail, we are very appreciative of the job you did as our comfort advisor. You were knowledgeable and prepared when you presented us with the options. With the type of furnace you recommended, we could tell a difference almost immediately in the uniformity of temperature between the three living levels of the house. We truly can’t hear the air conditioner but can feel the comfort. Thank you!

We also appreciate the good service your company gave in the installation and the timely processing of the rebates.

Keep up the good work!

– Ann and Dave S.

I wanted to let you know how pleased I was with service I had recently received. I called on a weekend and the phone service person was very nice and fast to respond. Your technician, Chet, called back right away and tried to troubleshoot my problem over the phone. I apologized about him having to come out on a weekend and he was very pleasant.

I own a security alarm company and understand how difficult it may be to find quality employees. Hats off to Chet!

– Amy L.

I just wanted to thank you and Burnsville Heating and Air Conditioning for treating us so well. It is very rare these days to have a company honor a warranty without some kind of hassle, much less going to the extent that you did and helping us out even after we had passed our warranty period.

You have made me feel like a valued customer and for that I again say thank you and you have my loyalty as a customer and in the future I will do my best to recommend your company to friends and relatives. Keep up the great work!

– Mark M.

This spring I called about an air conditioner. You had been to my house the previous fall and had given me a quote for an AC, so you were able to update the quote over the phone. The new quote was for a York AC, with a scroll compressor, and using the new coolant – a better unit than the one you quoted in the fall, but at the same price after $600 worth of discounts. You checked with the installation people and they were able to install the unit the same day.

This letter is simply to say “Thank you.” Dealing with you and with Burnsville Heating and Air Conditioning has been a very pleasant experience. And if there ever was a summer to appreciate an energy efficient, effective air conditioner, this would be the one. Thanks.

– Ross H.

Burnsville Heating & Air Conditioning has just completed the installation of a new Lennox heating and air conditioning system in our house. We think it’s very important that you know how pleased we are with the installation. The guys were courteous, neat and most importantly, very capable. They stayed and got the job done in one day, not quitting at 4:30, but staying until 7:30 and finishing.

The Burnsville inspectors came out yesterday and remarked how nice the installation was. We were impressed by those comments as they must see many jobs they’d like to criticize.

– Len L.