Customer Service Representative – HVAC

Our Customer Service Representative is responsible for providing outstanding customer service for all customers by using excellent, in-depth knowledge of services offered as well as communicating effectively with office staff and service technicians. Must be able to learn and understand industry terminology, effective listening skills, and proficient computer skills. This position requires someone who is extremely organized, able to multi-task and be focused on details.

Required Skills

Professionally handle a large volume of incoming calls from customers

Ensure that service calls are scheduled both promptly, thoroughly and accurately

Provide clear and accurate information to customers on services offered

Place outgoing calls to customers and prospects

Update spreadsheets using Excel

Ability to work well under pressure

General office tasks

Light office cleaning, including but not limited to vacuuming, dusting and trash removal

Warehouse filing

Compensation: Based on knowledge and industry Experience.

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